JCorporate Support Services

JCorporate technical support services provides question and answer (Q&A) support for Expresso middleware development and pre-sales activity. JGroup provides consolidated technical development support on Jcorporate software applications to meet customer needs. Some of the largest companies, such as Verizon, CSC, Dupont, UCI and Worldbank rely on premium support services from the Jcorporate. We provide Premium Support Services for a fee on all Jcorporate open source and commercial products, which includes support of included third party open source components.

Highlights

Software development support users will receive fast, advanced-level support for Expresso in complex ebusiness application development. Take advantage of six email support incidents to get information for evaluating Expresso or get answers for getting your development projects underway fast. Premium Support services are provided in addition to the free collaborative eServices support that is available to the community.

FREE Online Technical Information
FREE ONLINE ACCESS to technical information and resources for the Expresso Framework environment, eForum, and other Jcorporate open source technologies. Please support Jcorporate's open source projects and freely available eServices by purchasing our Premium Support Services.		FREE!

Premium Support Options
Tier I- Premium Support
2 Business Day Response Expresso, eForum, and ePoll Support Support provided via Email and forum Ideally suited for any small to mid-size developer creating and deploying applications HelpDesk Application Update Access i.e. ability to add Task Lists, Bugs, Enhancement Requests and update status. Product Updates (i.e. version 2.1 to 2.2) Now includes bonus license for Expresso WebServices (not applicable to 6Pak).	Annual Fee
	6 Pak	USD $750
	10Pak	USD $1250
	Unlimited	USD $4000
Tier II - Premium Support PLUS
Same Business Day Response All Jcorporate Products Supported for per incident support Support provided via Email, Forum, Instant Messaging, Phone, and Fax Annual support has HelpDesk Online access and CVS write access Ideally suited for complex development projects requiring personalized account focused support Designated Technical Account Manager Now includes bonus license for Expresso WebServices, eFaq and eHelpdesk.	Annual Fee
	10Pak	USD $3750
	Unlimited	USD $8000

Supported Questions

Support is provided in relation to the following areas:

Getting Started
Initial solution design
‘How to’ support for specific issues
Complex configuration
Deployment
Integration with existing applications
Migration to current release
Code Problems
Component questions
cross-platform and product interaction and interoperability
application programming interfaces (APIs) and development environments
database management systems
Web application servers etc

As part of the context of supporting Expresso we also provide support to its integrated third party open source projects including: Struts, Ant, Tomcat, Xerces, Junit and Log4J to name a few.

More about Services

Early Access

HelpDesk Access

Email

FAQ

Early Access to new projects and enhancements.

Experiencing a problem with one of our products - use our HelpDesk web application for issue tracking and resolution. Premium support entitles you to add new helpdesk tickets which immediately notifies our support and development departments of your issue for priority attention by our development team. You may also review other issues and their resolutions. HelpDesk is used for adding, updating, tracking and researching Suggestions, Requests for enhancement, bugs, FAQ and Task List in real-time. In summary the HelpDesk provides:

HelpDesk Issues
Update Task List
Update Known Bugs

Using this system you will be able add and track issues, as well as research issues.

Powered by eHelpDesk.

Unlimited priority direct e-mail contact to the lead developers. Used to contact a Jcorporate support representative directly who is an assigned technician who follows your project needs personally.

Frequently Asked Questions (FAQ) and answers about our products - also can ask questions in the FAQ.

Powered by eFAQ.

Arrangements

Our goal is to respond to questions submitted by email within two business days. Complex issues usually require additional time to resolve. If an immediate answer is not possible, a response will include a status update or request for additional information concerning your question.

Available for 12 months following purchase.
It will take up to 2 business days to process your online order and activate your access.
An "incident" is one question or problem and its corresponding answer. Jcorporate will not disclose licensed or proprietary information and cannot guarantee an answer to all questions.
Single incidents are not available for purchase. Two company contacts will be authorized to submit email questions. Unused incidents within the twelve-month term will not be refunded. If JGroup cannot provide an answer to your question, the inquiry will not be deducted from your six incidents.
All questions must be submitted in English. Email questions may be submitted 24 hours a day, 7 days a week. By default support is generally available from 7:00 a.m. to 7:00 p.m. Eastern Time, excluding weekends and major U.S. holidays. If these hours are not suitable a support representative closer to your global region may be selected. Alternatively additional support can be provided outside our normal business hours by arrangement and payment of fees applicable at that time.

¹ Benefits are subject to change without notice at the discretion of the Jcorporate. Fees are quoted in US dollars or local currency and are subject to change. If any authority imposes a duty, tax, levy, or fee, excluding those based on Jcorporate's net income, upon any transaction, then you agree to pay that amount.