JGroup Remote Services

In today's internet-enabled world, remote services are a premier vehicle for delivering high-quality service when & where it's needed, faster and without the expense of travel.  JGroup is enabled to deliver such services, and we recommend them for their great efficiency.  

Service Description

In today's internet-enabled world, remote offsite services are a premier vehicle for delivering high-quality service when & where it's needed, without the expense and wasted time of travel and onsite visits.  At Jcorporate, we are enabled to deliver such services, and we recommend them for their great efficiency. We are experienced in large implementaiton and development projects and their management and will communicate in detail on every aspect of project status, helping to ensure common goals and results.

With offsite remote services, we are able to offer lower rates. Without the need for travel or temporary relocation, our consultants can make better use of their time at a greater value to you, our client.  And we pass these savings on to you.  Also our developers are able to work in our environment optimized for development and testing, and to make use of the full resources of our development and quality assurance teams.  It assures a higher quality project and offers improved efficiency as has been proven in many studies.   This is a win/win solution for everyone!  

Offsite Services

Offsite services are for remote installations, implementation assistance, problem resolution services and for development services.   While onsite work is often essential for projects implementations, for development work we prefer to do such work offsite when ever possible because offsite development is more productive and efficient. 

For Unix/Linux systems, simple login access to one of your services can enable us to provide complete installation and support services where and when they are needed. Completely remote installations and setup are common, and the ability to quickly access your server when required allows us to help you solve problems when they occur, right on your own systems.

For Windows, we can use either Microsoft's Netmeeting software or, better yet, Symantec's PC-Anywhere system to access your system (when and how you permit it) to not only install and configure your software, but also to provide complete remote instruction and as desired, training services, all for far less than the cost of bringing an associate to your own site.  This enables quicker response and with less scheduling burden on your valuable resources. A training session, for example, can be scheduled for an hour a day over three days, with the rest of the day available to your staff to handle regular business, rather than trying to schedule an entire day to make best use of an onsite associate.

We can also use PC-Anywhere or Netmeeting for instruction/training services for Unix/Linux systems - using a Terminal program on your PC, this tool allows your staff to see exactly what our associate is doing, keystroke by keystroke. We offer either voice-over-IP (Netmeeting or MSN) or phone as an audio channel, so the process can be discussed and questions asked. PC-Anywhere/Netmeeting also allow your staff to easily share control of your PC, allowing them to work together with our support associates and facilitating rapid learning. This method of instruction is superior to even onsite instruction, and again allows scheduling to be far more flexible and efficient.

Remote Support

For followup service, remote is also ideal, as you can have an associate looking directly at your system within minutes of a support issue arising, with no delay for travel and of course at far lower expense.

We also offer access directly to our support staff via Instant Messenger, allowing you to chat directly with your support representative whenever required in real-time. This is often superior to phone support, as commands and URL's can be quickly shared accurately via chat, and voice-over-IP is available whenever that is more convenient.

Expresso and all of it's applications are specifically engineered for remote administration, making efficient remote service our choice when supporting your enterprise.

Arrangements

Pricing for offsite work is offered at $875 per Service Pak. 

ServicePaks are pre-purchased on an as required basis.  A ServicePak is for 7 hours remote services. The concept of the ServicePaks is to offer you the flexibility to use them over a period as you require, whether that be days, hours, or minutes. For tracking purposes, they are tracked internally in 15 minutes increments.

We can also price a project/task for a given specification.  Additionally, if you have a specific budget for a given project, we'll see if we work within that budget and commit to a flat-rate project for a set specification.

For more information, please email us to discuss your specific requirements. We think you'll be impressed.