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The Collaborative eServices concept is an
idea for software support that will broadly
appeal to the corporate market, ASPs, ISPs,
resellers and contract developers. This concept encourages:
- Interactive discussions between users to direct future product direction
via online forums for co-operative solutions
- Availability of source updates
- Cooperative development to speed, optimize and standardize development
- Community experience offering standards of
technical quality that very little closed
software can meet.
Collaborative eServices are free for Open Source projects and included
in Premium support for Commercial software.
While some facilities of an open source project
can be accessed as an anonymous user such
as Downloads - several require that you log
in as a registered user. To enable your access please register onsite
using the Register link on the home page
in the right column. When you register onsite,
you will be automatically added to the appropriate
security group for access to the demos and
other resources.
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| Financially support our open source projects by purchasing Premium Support services. |
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These eServices are a few of the available eServices. They are freely available for Open Source Projects and are
included in premium support services for Commercial source projects.
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Public Open Source ListServ
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FAQ |
Known Problems
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Discussion Forum
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| General Open Source listserv for posting technical issues which are contributed
to by engineers and the user community. |
Frequently Asked Questions (FAQ) and answers
about our products - also available on the
project page.
Powered by eFAQ |
You may also want to check out the list of known
problems on a given project - this is updated
to current.
Powered by eHelpDesk |
Specific Project Forums for posting technical
issues and ideas which are contributed to
by Jcorporate engineers and the user and
developer community.
Powered by eForum |
Many Collaborative eServices are free on
our Open Source projects including:
- Full Source Code Downloads online for customizations and source
security
- Complete reference documentation
- Regular Updateswith the philosophy of release often
- Consortium Discussion Forum for latest developments on discussions and
decisions for the direction for the projects
and products
- Live Demo Online and Guided Tour for reference
- Contributors showing information about who's participating
in the selected project.
- Open Source Listserv
- Discussion Forum which is both a listserv and/or online Discussion
depending on your preferences.
- Task List listing of all of the tasks currently specified
for development on the selected project,
so that developers can get involved.
- Notifications of new updates and other news
- FAQ where frequently asked questions are posted,
along with their answers.
- Known Bugs listing from our HelpDesk system the currently
known problems in the current release of
the project.
- Documentation including user, technical and JavaDoc for
the project
- UML diagrams for each class.
- CVS information about accessing the project's
CVS archive.
- Release Change History
- Early Release Access
We also have additional premium support eServices which can be purchased as part of our Premium
Support package. This annual subscription
service includes:
- Unlimited Technical Support Incidents Annually
- Next Business Day Response
- HelpDesk Application Update Accessi.e. ability to add Task Lists, Bugs, Enhancement Requests and update status.
- FAQ
- Update CVS access
- Product Updates (i.e. version 2.1 to 2.2)
- Email Support
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